Refund Policy
Refund Policy
Last updated: June 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a 30-day money-back guarantee.
How to Request a Refund
To initiate a return or refund, email us at support@homeeasy247.com within 30 days of receiving your order. Please include:
- Your order number
- The reason for your return
- A photo of the product if it arrived damaged or defective
We will respond within 1–2 business days with instructions.
Refund Conditions
- Items must be returned in their original condition
- Refunds are issued to your original payment method within 5–10 business days after we receive the returned item
- We cover return shipping costs for damaged or defective items
- For change-of-mind returns, the customer is responsible for return shipping costs
Damaged or Defective Items
If your item arrives damaged or defective, please email us immediately with a photo. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
Used disposable filter nets are not eligible for return for hygiene reasons.
Contact Us
Email: support@homeeasy247.com
Response time: 24–48 hours, Monday to Friday