Refund policy

Return & Refund Policy – HomeEasy247

At HomeEasy247, operated by Averix Digital LLC, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before making a purchase.

🔁 Return Eligibility (30 Days)

We accept return requests within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition as received
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required

📩 Return Process

To request a return, contact us at:
support@homeeasy247.com

Once your request is reviewed and approved, we will provide:

Return instructions
Return address details

⚠️ Returns sent without prior approval will not be accepted.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost return shipments

📦 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include clear photos or videos, and we will:

Offer a replacement, or
Issue a full refund (if applicable)

🚫 Non-Returnable Items

The following items are not eligible for return:

Personal care or hygiene products
Perishable goods
Custom or personalized items
Hazardous materials
Sale items and gift cards

🔄 Order Cancellations

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

💰 Refunds

Once your return is received and inspected:

We will notify you of approval or rejection
If approved, refunds will be issued to the original payment method

Processing time:

Refunds are typically processed within 5–10 business days
Your bank or card provider may take additional time to post the refund

⏳ Late or Missing Refunds

If you have not received your refund after 15 business days, please contact us at:
support@homeeasy247.com

🇪🇺 European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.

Items must: